Author: Peter Kang

Agency Journey Episode 56 (Y18M11)

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We’re starting to see companies using more and more AI tools to do some of the heavier lifting that agencies like ours would traditionally handle. For example, we noticed that for Catalog, some clients were leveraging Lovable to create their marketing websites using AI prompts. This was work that we used to do, but instead, we were asked to focus only on some app UI work (which, too, could be done using AI for the […]

The Family Vacation as a Wrapper

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I’m writing this from a family hotel resort in Fort Myers, Florida. I’ve been here the past few days with my wife, our three boys, my parents, and my sister. We’ve shared meals, watched the kids splash endlessly in the pool, gone on short excursions, and enjoyed each other’s company in between sunscreen reapplications and snack runs. At one point while watching my kids play in the water, I had this thought: The family vacation […]

Agency Journey Episode 55 (Y18M10)

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We’re slowly working through a rebranding for Barrel Holdings. Bolster is helping us with our new look. Currently, it’s just a simple Google font with black text on white background. My presentation decks are made using an out-of-the-box minimalist template. We figured that since we’re always talking to a lot of creative/design-focused agency owners and also have some very design-forward agencies in our portfolio, we ought to represent ourselves with a more put-together look. Here’s […]

Agency Journey Episode 54 (Y18M9)

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Exactly a year ago, I wrote about our work around Barrel’s CPG positioning: This past month was filled with various activities that we believe will pay off in the long run. One angle we are pursuing is to position Barrel as an expert firm that helps CPG food and beverage brands get the most out of their website, not only via their direct-to-consumer e-commerce, but by generating greater brand awareness, building direct relationships with customers, […]

Agency Journey Episode 53 (Y18M8)

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I’ve told a few people that these days, working on Barrel Holdings feels a lot like the early years of Barrel (circa 2006 – 19 years ago!), especially the first 2-3 years when it was just myself and Sei-Wook. We were figuring things out and continually excited and drawn to different possibilities. One thing I realize in hindsight is that many of our early explorations and side projects (non-client work) planted the seeds for what […]

2024: An Annual Review

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This marks my fourth annual review in this format. Check out 2023, 2022, and 2021. I spend hours each month reflecting on my work, usually through the writing of my Agency Journey series. 2024 marked a big change in my career as I, along with my Barrel co-founder Sei-Wook, moved from being day-to-day operators of an agency business to becoming portfolio managers – we now oversee six agency businesses under Barrel Holdings and are working […]

Agency Journey Episode 52 (Y18M7)

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What a year it’s been. Last December, I was still very much in the weeds of Barrel’s day-to-day, fretting about our various client accounts, the agency’s positioning, and how we were going to ramp up our sales and marketing efforts. Mid-year, Barrel’s new CEO Lucas Ballasy took the helm and he’s been fully in control of the agency that Sei-Wook and I founded 18.5 years ago. Lucas has been doing a wonderful job (more on […]

Translating QB Metrics to Agency CEO Performance

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At Barrel Holdings, we’ve been spending time building out a CEO Scorecard to help evaluate and develop our agency leaders. Our scorecard hits on predictable qualities like communication, holding the team accountable to results, and financial savvy. As we refine the scorecard, I’ve found it helpful to look in other areas for inspiration. Professional football, with its high stakes environment and advanced performance measurement, is fertile ground to mine for inspiration. In the NFL, teams […]

Agency Journey Episode 51 (Y18M6)

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This year, I’m grateful for the opportunity to evolve my role in a significant way and take on new and interesting challenges. It’s been about six months since Sei-Wook and I made the shift from agency operators to holding company partners. I’ve enjoyed learning new things, meeting new people, and exploring new ways to create value for the holdco and our agencies. I’m grateful for Sei-Wook–we’ve worked closely together for over twenty years, dating back […]

My Personal Finance Snapshot (November 2024)

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In my update last November, with our family’s move out of Brooklyn to the Hudson Valley and welcoming child #3 out of the way, I thought the next 12 months would be far less eventful. For the most part, it has been. But it also hasn’t been without some twists. You can see all my past personal finance updates right here. Note: All content here is for informational purposes only and do not constitute any investment […]

Investing in Stories as an Asset Class

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I used to downplay my introductions when meeting new people. “Oh, I make websites,” I would say. People would assume I was a freelancer working with local small businesses. Nothing wrong with it, but also not memorable. Over time, I got comfortable sharing more details – that I ran my own business I co-founded with a friend, that we worked with X, Y, Z brands, and produced this and that kind of work. More people […]

Agency Journey Episode 50 (Y18M5)

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In early October, we relaunched AgencyDocs as AgencyHabits, a resource for agency operators drawing from the learnings at across our businesses at Barrel Holdings. The reception has been positive and we’ve managed to grow the email list since going live. We’ve posted over a dozen articles and began sending out a weekly email. The goal is to replace the downloadable templates and SOPs currently on AgencyDocs with a tighter and more updated version by the […]

Agency Journey Episode 49 (Y18M4)

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My co-founder Sei-Wook gave a talk this month on digital marketing trends to a private equity group and executives from their portfolio companies. The talk was very well received and may lead to some opportunities for our agencies. Sei-Wook worked tirelessly to create a deeply-researched and engaging presentation, filled with memorable visuals, data, and examples. The presentation opportunity came about as we started representing ourselves as Barrel Holdings, not just focused on e-commerce websites, but […]

The Agency Feedback System

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In a healthy agency culture, feedback is always flowing and driving continuous improvement. It’s vital to build a system that drives new feedback. Rather than one-off attempts to gather feedback, set up recurring and repeatable processes. Here are some feedback collection mechanisms that we’ve used across our Barrel Holdings agencies: Client Satisfaction Survey: after a project or periodically (e.g. monthly, quarterly), send a short survey asking for scores on communication, work quality, project management, value […]

Agency Journey Episode 48 (Y18M3)

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When a lead comes in directly to me these days, I usually just loop in the appropriate agency by email and let them take it from there. Still, for a select few calls each week, I end up taking a call on my own first. These are usually opportunities where it’s not totally clear which agency would be the best fit. I enjoy these calls because I can take the time to learn about the […]

Agency New Business Sales Basics

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I remember the earliest days of doing new business sales at Barrel – we cobbled together screenshots of some random freelance work as our portfolio and had nicely printed business cards. The only reason we won was because our prices were unbelievably low. In many cases, we would’ve just done the work for free. It took time for us to build up our standards for handling new business. We had to get the basics in […]

Agency Journey Episode 47 (Y18M2)

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It’s been an exhilarating month as Sei-Wook and I fully turned our attention to running our holding company. We have so much we want to accomplish but we know our bandwidth and resources are tight. In some respects, it feels like 2006–it’s the two of us trying to build something new from the ground up. The name of the game is to prioritize and execute one thing at a time. Very hard to do. About Agency […]

Following Other People’s Advice

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“The only way to ensure you don’t lose money is to charge by the hour,” K said. J took notes. K had built a profitable software development firm and had a roster of global enterprise clients. Proof that the hourly billing model worked. “You have to be ruthless about qualifying prospects. We only work with companies that can spend at least $250,000 a year,” said L. J took notes. L ran an innovation and design […]

Agency Journey Episode 46 (Y18M1)

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In early June, we publicly announced that I would be stepping aside as CEO of Barrel, handing off the role to longtime Barrel partner Lucas Ballasy. It’s been a couple years in the making, and I couldn’t be prouder of the fact that Lucas is more than ready to lead Barrel and take it to a new level. Check out the LinkedIn post of the announcement by me and by Lucas. My co-founder Sei-Wook and […]

A Tale of Two Agency Owners

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T and R each ran successful agency businesses for over ten years. Both their shops offered similar creative services. They each had an eclectic roster of clients including some global and national brands as well as a few smaller regional businesses. They both produced high quality work that garnered respect from peers and awards from various industry groups. Their reputation had allowed them to charge premium prices. Over the past year, both T and R […]