Month: May 2023

Agency Journey Episode 33 (Y16M12)

May 28, 2023
by Peter Kang
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May was a hard month. Lots of travel, meetings, and moments, both business and personal, that tested my patience. Thankfully, I knew this was going to be the case going in, so I tried to be as mentally prepared as possible. The trick was to take things one day at a time, enjoying the occasional down moments as best I could and also celebrating even the smallest of wins. More travel, work, and personal obligations […]

Lessons from “Raving Fans: A Revolutionary Approach to Customer Service”

May 21, 2023
by Peter Kang
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Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles is a quick read (a little over 100 pages, can easily be finished in one sitting) told in a business parable style. A protagonist called Area Manager is guided by a fairy godmother-like character named Charlie and introduced to business owners practicing the Raving Fans framework, delivering exceptional customer experiences to their respective customers. Raving Fans Framework Overview The Raving Fans […]